Dreamforce 2018 : Let’s Get Technical & Self Service
Deep Dive Technical Sessions at Dreamforce 2018
There’s so much great content that comes from Dreamforce each year but some of my favourite content are the sessions that really dive into the technical details of how customers built world class highly available, scalable solutions on the Salesforce platform. It’s often valuable to learn from the journeys they’ve been on as you build your own applications on the Salesforce Platform
Here are the slides and the recordings — let me know your favourite in the comments below.
[Update: Below there is also a listing of Self Service / Portal / Community Sessions]
- Robert Half’s Journey to Implementing High Availability, Performance & Security on Salesforce
- Slides: https://success.salesforce.com/0693A000006z6ZA
- Video: https://www.salesforce.com/video/3631820
- Financial Services on the World’s Most Trusted Enterprise Cloud
- Slides: https://success.salesforce.com/0683A000007SI0F
- Video: https://www.salesforce.com/video/3637698/
- Financial Services Compliance with the World’s Most Trusted Cloud
- Slides: https://success.salesforce.com/0683A000007SI0A
- Life Sciences on the World’s Most Trusted Enterprise Cloud
- Slides: https://success.salesforce.com/0683A000007SI0K
- Video: https://www.salesforce.com/video/3631467/
- Healthcare provider solutions on the World’s Most Trusted Enterprise Cloud
- Slides: https://success.salesforce.com/0683A000007SI0P
- Video: https://www.salesforce.com/video/3632188/
- High Availability & Performance at Scale For Peak Retail Season
- Slides: https://success.salesforce.com/0683A000007SI0U
- Video: https://www.salesforce.com/video/3643009/
- Optimizing Custom Lightning Components
- Slides: https://success.salesforce.com/0683A000007SI0Z
- Video: https://www.salesforce.com/video/3607912/
- Best Practices for Continuous Innovation on the Salesforce Platform
- Slides: https://success.salesforce.com/0683A000007SI0e
- Video: https://www.salesforce.com/video/3631453/
- In Your Pocket and Fast: How Salesforce Optimizes Mobile Performance
- Slides: https://success.salesforce.com/0683A000007SI0j
- Video: https://www.salesforce.com/video/3637709/
- Performance Optimization: The Greater China Region and Beyond
- Slides: https://success.salesforce.com/0683A000007SGne
- Video: https://www.salesforce.com/video/3641549/
#[DF18]
Self Service Sessions From Dreamforce
Interested in driving self service or taking advantage of portal or community cloud — then check out these great sessions from Dreamforce 2018
Breakouts:
Transform the Self-Service Experience with Modern Portals and Communities: https://www.salesforce.com/video/3594192
Customers: United Airlines, Google Nest
Build Best-in-Class Customer Portals Harnessing Business Process Automation: https://www.salesforce.com/video/3620443
Customer: John Hancock
Self-Service Communities: Deliver Great Service on Customers’ #1 Support Channel: https://www.salesforce.com/video/3608019
Customers: athenahealth, Tenable
Best Practices to Evolve Your Self-Service Strategy to Changing Customer Needs: https://www.salesforce.com/video/3642905
Customers: Xero, FinancialForce
Five Steps to World-Class Digital Customer Service: https://www.salesforce.com/video/3621047
Customer: OpenTable
Customer Panel: How Trailblazers are Transforming Service with Digital Channels: https://www.salesforce.com/video/3584712
Customers: DoorDash, Chamberlain Group
B2B Commerce + Community: How Cummins & Ecolab Drive the Path to Purchase: https://www.salesforce.com/video/3620453
Customers: Cummins, Ecolab
Delight Your Customers with a Unified B2C Commerce and Self-Service Experience: https://www.salesforce.com/video/3610576
Customer: GoPro
Deliver at Scale in Financial Services with Automation and Lightning Communities: https://www.salesforce.com/video/3620673
Customer: SunTrust Bank
Drive Community Engagement with Personalization and Marketing Cloud: https://www.salesforce.com/video/3608142
Customer: Techtronic Industries
Theaters:
Help Customers Help Themselves with 24/7 Self-Service (x2):
https://www.salesforce.com/video/3595946
https://www.salesforce.com/video/3608201
Understanding Community Member Experience to Accelerate Adoption and Engagement: https://www.salesforce.com/video/3600509
Quantifying the Value of Self-Service on Salesforce: https://www.salesforce.com/video/3599506
Best Practices to Building Transformational Communities: https://www.salesforce.com/video/3623167
Community Manager Playbook: Connecting Peers, Product and Service: https://www.salesforce.com/video/3595958
Transform Self-Service for Financial Services with Lightning Bolt: https://www.salesforce.com/video/3599496
What Does it Take to Engage Your Community?: https://www.salesforce.com/video/3595953
Customer: nCino
Journey From Lonely Portal to Buzzing Community: https://www.salesforce.com/video/3620587
Customer: Proofpoint
Modern Member Portals for Superior Member Experience and Outcomes: https://www.salesforce.com/video/3600492
Customer: Progyny
Empowering Patients with Connected Experiences in Healthcare: https://www.salesforce.com/video/3595773
Customer: Health Management Resources
