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Dreamforce 2018 : Let’s Get Technical & Self Service

nialljpmurphy
3 min readOct 19, 2018

Deep Dive Technical Sessions at Dreamforce 2018

There’s so much great content that comes from Dreamforce each year but some of my favourite content are the sessions that really dive into the technical details of how customers built world class highly available, scalable solutions on the Salesforce platform. It’s often valuable to learn from the journeys they’ve been on as you build your own applications on the Salesforce Platform

Here are the slides and the recordings — let me know your favourite in the comments below.

[Update: Below there is also a listing of Self Service / Portal / Community Sessions]

#[DF18]​

Self Service Sessions From Dreamforce

Interested in driving self service or taking advantage of portal or community cloud — then check out these great sessions from Dreamforce 2018

Breakouts:

Transform the Self-Service Experience with Modern Portals and Communities: https://www.salesforce.com/video/3594192

Customers: United Airlines, Google Nest

Build Best-in-Class Customer Portals Harnessing Business Process Automation: https://www.salesforce.com/video/3620443

Customer: John Hancock

Self-Service Communities: Deliver Great Service on Customers’ #1 Support Channel: https://www.salesforce.com/video/3608019

Customers: athenahealth, Tenable

Best Practices to Evolve Your Self-Service Strategy to Changing Customer Needs: https://www.salesforce.com/video/3642905

Customers: Xero, FinancialForce

Five Steps to World-Class Digital Customer Service: https://www.salesforce.com/video/3621047

Customer: OpenTable

Customer Panel: How Trailblazers are Transforming Service with Digital Channels: https://www.salesforce.com/video/3584712

Customers: DoorDash, Chamberlain Group

B2B Commerce + Community: How Cummins & Ecolab Drive the Path to Purchase: https://www.salesforce.com/video/3620453

Customers: Cummins, Ecolab

Delight Your Customers with a Unified B2C Commerce and Self-Service Experience: https://www.salesforce.com/video/3610576

Customer: GoPro

Deliver at Scale in Financial Services with Automation and Lightning Communities: https://www.salesforce.com/video/3620673

Customer: SunTrust Bank

Drive Community Engagement with Personalization and Marketing Cloud: https://www.salesforce.com/video/3608142

Customer: Techtronic Industries

Theaters:

Help Customers Help Themselves with 24/7 Self-Service (x2):

https://www.salesforce.com/video/3595946

https://www.salesforce.com/video/3608201

Understanding Community Member Experience to Accelerate Adoption and Engagement: https://www.salesforce.com/video/3600509

Quantifying the Value of Self-Service on Salesforce: https://www.salesforce.com/video/3599506

Best Practices to Building Transformational Communities: https://www.salesforce.com/video/3623167

Community Manager Playbook: Connecting Peers, Product and Service: https://www.salesforce.com/video/3595958

Transform Self-Service for Financial Services with Lightning Bolt: https://www.salesforce.com/video/3599496

What Does it Take to Engage Your Community?: https://www.salesforce.com/video/3595953

Customer: nCino

Journey From Lonely Portal to Buzzing Community: https://www.salesforce.com/video/3620587

Customer: Proofpoint

Modern Member Portals for Superior Member Experience and Outcomes: https://www.salesforce.com/video/3600492

Customer: Progyny

Empowering Patients with Connected Experiences in Healthcare: https://www.salesforce.com/video/3595773

Customer: Health Management Resources

Salesforce
Dreamforce
Salesforce Development
Salesforce Lightning
High Availability

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nialljpmurphy

Written by nialljpmurphy

157 Followers

Solution Engineering Leader. Building teams and products that help organisations connect with each other and their customers. CRM, Commerce, Portals etc.

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